Voice
Last updated: December 5, 2025
Voices
Learn how to browse, test, import, and manage voices before assigning them to your agents.
The Voices page lets you control how your agents sound on calls.
From here you can:
Browse all voices available to your account
Search and filter voices
Test (preview) how a voice sounds
Import new voices from connected providers
Edit or delete imported voices
For a high-level overview of what voices are and how they fit into Fluents.ai, see
Voices (Core Concept) .
On this page:
Browse and search voices
To open the list of voices:
In the left-hand sidebar, click Voices.
You’ll see a table of all voices available in your account. Typical information includes:
Name – The display name of the voice.
Provider – Which voice provider or engine the voice comes from.
Source / created by – Whether the voice is provided by Fluents.ai or was imported/created by your account.
At the top of the page you can:
Search by name – Type part of the voice name to quickly find it.
Filter by provider – Show only voices from a specific provider (where applicable).
Filter by source – For example, filter to show only voices you imported.
Use these controls to:
Quickly find a known voice by name.
Explore voices from a particular provider.
Focus on the custom voices your team has added.
Test (preview) a voice
Before assigning a voice to an agent, you should listen to how it sounds.
To preview a voice:
In the Voices list, locate the voice you want to test.
Click the Play / Preview button next to that voice.
Listen to the sample audio.
Depending on your configuration, you may:
Hear a default sample sentence, or
Be able to enter a short custom phrase to preview.
Tips:
Test a sentence similar to what your agent will say, such as your greeting or brand introduction.
Compare several voices side by side to choose the one that best matches your use case (after-hours, sales, support, etc.).
Once you’re happy with a voice, you can select it when configuring an agent.
Import voices from a provider
If you’ve connected external text-to-speech providers, you can import voices from those accounts.
1. Connect a provider (once per account)
Before importing, you must add provider credentials:
Go to Providers in the sidebar.
Select the voice provider you want to use.
Enter the required API key / credentials.
Save.
Without a valid provider configuration in Providers, the Import voice action will not work.
For detailed steps, see the
Providers Feature Guide .
2. Import voices in the Voices page
Once a provider is connected:
Go to Voices.
Click Import voice.
Choose the provider you want to import from.
Follow the prompts to select or configure the voice:
Depending on the provider, you may need to supply provider-specific settings (for example, a voice ID, model name, or other options).
Confirm to import.
After import:
The new voice appears in your Voices list.
You can search, preview, and assign it to agents like any other voice.
Use imports when:
You already have custom voices with a provider.
You want access to voices beyond the built-in Fluents.ai catalog.
Edit or delete an imported voice
For voices you’ve imported, you can usually edit or delete them.
To edit an imported voice:
In the Voices table, open the actions menu (for example, the three-dot menu) next to the voice.
Choose Edit.
Adjust any allowed settings:
This may include provider-specific options (for example, updating a voice ID or configuration).
Save.
To delete an imported voice:
Open the voice’s actions menu.
Choose Delete.
Confirm the deletion.
Deleting a voice removes it from the Voices list and prevents it from being selected for new agents. Existing agents that already use that voice may need to be updated to use a different voice, depending on your configuration.
Where to go next
Learn how voices shape agent behavior and identity in
Voices (Core Concept) .See how to select a voice for a specific agent in the
Agent Feature Guide .Configure providers and API keys used for voice imports in the
Providers Feature Guide .
Reference: View original documentation