Dashboard

Last updated: December 5, 2025

Dashboard

See a high-level overview of your Fluents.ai usage and call activity.

The Dashboard gives you a high-level view of how your Fluents.ai agents are being used over time.

It is a read-only page for monitoring:

  • Your current plan and monthly minutes used

  • Overall call volume and usage

  • Call outcomes and stages

  • When calls are happening during the day

  • Who is disconnecting calls (human vs. agent)

All charts on the Dashboard update together based on the filters at the top.

Overview cards

At the top of the Dashboard you’ll see two summary cards:

  • Plan Type
    Shows the current subscription plan for this workspace
    (for example, unlimited).

  • Monthly Usage
    Shows how many minutes have been used this month out of your plan’s allowance
    (for example, 5 / unlimited minutes).

These cards are informational only and do not have click‑through behavior.

Filters

Below the summary cards you can filter what appears in the charts.

Available filters:

  • Agent
    Choose a specific agent, or leave blank to see data for all agents.

  • Dates
    Select a start date and end date for the period you want to review.

  • Incoming / Outgoing
    Choose whether to show:

    • Both incoming and outgoing calls

    • Only Incoming

    • Only Outgoing

  • Min Duration Secs
    Only include calls with a duration greater than or equal to this value (in seconds).

  • Max Duration Secs
    Only include calls with a duration less than or equal to this value (in seconds).

Whenever you change any of these filters, all charts on the Dashboard refresh to match.

Charts

The Dashboard includes several charts that summarize your filtered call data.

Usage by Day

Shows usage (minutes) per day across the selected date range.

  • X‑axis: days

  • Y‑axis: total minutes of call time

Calls by Status

Shows how many calls ended in each status (for example, Ended and other statuses as applicable).

  • X‑axis: dates

  • Y‑axis: number of calls per status

Disconnects by Human vs. Agent

Shows who disconnected calls:

  • Human – the caller hung up.

  • Agent – the AI agent ended the call.

This helps you see the overall pattern of who is ending conversations.

Calls by Stage

Shows how many calls reached each stage in your flow
(for example, Picked Up and other pipeline stages you use).

  • X‑axis: dates

  • Y‑axis: number of calls per stage

Calls by Hour (PST)

Shows distribution of calls by time of day.

  • X‑axis: hour of day

  • Y‑axis: number of calls

This chart is always shown in Pacific Time (PST), regardless of your local time zone.

Interacting with charts

The charts are primarily informational, but you can:

  • Hover your mouse over any bar or point to see the exact value (for example, exact minute count or call count for that date/hour).

There is no drill‑down navigation from the charts themselves.
For detailed call‑by‑call information, use the Calls page.

Where to go next

Reference: View original documentation