Intro

Last updated: December 5, 2025

Agents

> Fluents.ai Agents handle your calls—automatically, consistently, and tailored to your business. Learn core concepts and settings before diving into specific features.

Agents: The Heart of Your AI Calling Experience

Fluents.ai Agents are AI-powered assistants that answer or make calls on your behalf, following your business’s goals, script, and preferences. With an agent, you can ensure every customer gets a professional and consistent experience—24/7, without lifting a finger.

1. Basic Agent Settings

These are the foundation of every agent you set up:

  • Name & Role: What do you want the agent to do (e.g., answer inbound calls, make outbound calls)?

  • Assigned Number: Every agent can be linked to one or more phone numbers.

  • Voice: Choose the synthetic voice and language that fits your brand.

  • Activation: Enable or disable your agent with a single click.

See how to set up a new agent in the Feature Guide →

2. Advanced Agent Settings

Level up your agent with more control and automation. Advanced settings allow your agent to handle more complex scenarios, such as:

  • Handling silence: Set how the agent responds if the caller is silent.

  • Transfer options: Let the agent transfer calls to a human or another AI agent.

  • Call interruptions: Adjust how the agent manages interruptions or overlapping speech.

  • Custom behaviors: Fine-tune how your agent reacts during and after calls.

Explore advanced agent configuration in the Feature Guide →

3. After the Call (Post-Call Actions)

Fluents.ai Agents don’t just complete calls—they also manage what happens next:

  • Call summaries: Automatically send outcomes or notes via email or to your CRM.

  • Follow-ups: Trigger follow-up messages or additional calls.

  • Integration with your workflow: Agents can log information, notify your team, or escalate unresolved issues.

See post-call flows and integrations in the Feature Guide →

Where To Next?

If you need help, our support team is always here for you!

Reference: View original documentation